Here are some important information regarding orders
Serviceliste
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CUSTOMS AND IMPORT TAXESListenelement 1
All orders are shipped from Germany.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
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RETURNS & EXCHANGESListenelement 2
I don't accept returns , but you can cancel your order before I ship it out.
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
In case of cancellation I will refund the full amount.
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MINORSListenelement 3
Minors need approval from parents or adults in order to make online purchases.
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DEPOSIT FOR CUSTOM-MADE ORDERS
The buyer has to make a first payment for a custom-made creation. There is a deposit listing in the shop section. This first payment CANNOT be refunded after I have started working on the order. The first payment cannot be refunded even If the buyer decides not to purchase the finished creation.
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SHIPPING COSTS & DURATION
Shipping depends on the country you live in. The exact price will be visible when you have all your items in the cart.
- For Germany it's 6.45€ (HERMES) and 7.50€ (DHL) with tracking and liability up to 500€.
STANDARD shipping for EU, and all other countries is 11.50€ with tracking, and 20€ liability.
For liability up to 500€ there's PREMIUM shipping:
- EU 18€
- FINLAND+SWEDEN 22€
- US 36.50€
- AUSTRALIA 46.00€
Shipping for WeeWheekys:
- For Germany it’s 4.20€ with tracking.
- For EU and the rest of the world it’s 6.30€ (NO tracking and NO liability for lost or damaged packages).
- International tracked shipping 8.50€ with liability up to 20€.
All orders are usually shipped within two weeks, but exceptions are possible especially with unexpected events happening around the world.
I pack everything securely with extra cardboard for extra strength. Shipping is usually very safe. However I don't take responsibility for lost packages, or damages caused by the postal service. It is very important that you give me the correct address to avoid any additional costs caused by a wrong shipping address. You will have to defray costs in that case.
I am happy to figure things out with you if anything happens.
SHIPPING DURATION (no guarantee):
Germany: ~1-4 business days
GB: ~ 3-7 business days
USA: ~ 7-12 business days
Europe: ~ 4-12 business days
Australia, New Zealand, Oceania: ~ 7-40 business days